Shipping & Delivery Policy
A legal disclaimer
Effective Date: November 2025
Website: www.mindnovahub.com
Business Name: Mind Nova
Contact Email: info@mindnovahub.com
1. Overview
At Mind Nova, we aim to deliver your products quickly, safely, and efficiently.
We partner with reliable logistics and print-on-demand partners to ensure that every order reaches you in perfect condition — whether you’re in India or abroad.
2. Processing Time
All orders are processed within 2 to 4 business days (excluding weekends and holidays) after payment confirmation.
Customized or print-on-demand items (like T-shirts, mugs, and accessories) may take up to 5–7 business days to prepare before shipping.
You’ll receive an email and/or SMS with your tracking details once your order has shipped.
3. Domestic Shipping (Within India)
We ship across India using reputed courier partners like Delhivery, Blue Dart, and India Post.
Standard delivery time: 5 to 9 business days (depending on your location).
Metro cities: Usually 3–5 business days after dispatch.
Remote or rural areas: 7–10 business days.
Shipping charges (if any) will be displayed during checkout.
Free shipping may be offered on selected products or promotional campaigns.
4. International Shipping
We deliver to major international destinations via trusted partners such as FedEx, DHL, and UPS.
Delivery timeline: 10–21 business days, depending on your country’s customs and postal processes.
Customs duties or import taxes (if applicable) are the customer’s responsibility.
5. Tracking Your Order
Once your order is shipped, you’ll receive:
A shipping confirmation email with tracking details.
The ability to track your package through our “Track Order” section or via the courier’s website.
If you face any delay or tracking issues, email us at info@mindnovahub.com
with your order ID, and we’ll assist you.
6. Delivery Delays
While we aim to deliver within the estimated timeframes, unforeseen circumstances (weather, public holidays, customs delays, etc.) may cause delays.
In such cases, we’ll notify you promptly and ensure that your order reaches you as soon as possible.
7. Wrong Address or Failed Delivery
Please ensure your shipping address and contact details are correct at checkout.
If an incorrect or incomplete address is provided, or the delivery fails due to the customer’s unavailability, the customer will bear re-shipping costs.
8. Damaged or Lost Packages
If your order arrives damaged or is lost in transit:
Notify us within 48 hours of receiving (or expected delivery date).
Share photos or tracking details via email.
Once verified, we’ll issue a replacement or refund as per our Return & Refund Policy.
9. Order Modifications
Changes in address or order details can be made within 12 hours of placing the order, provided it hasn’t entered production or dispatch.
Contact us at info@mindnovahub.com
immediately with your order ID and updated details.
10. Contact Information
If you have any shipping or delivery-related questions, please contact:
Mind Nova
📧 Email: info@mindnovahub.com
🌐 Website: www.mindnovahub.com